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Cancellation and Refund Policy

Krescent Healthcare Limited Refah enterprise, a company incorporated under the Companies Act, 1956 and having its registered office at 17-92,New East Peta ,Madanapalle (“Krescent healthcare, we, us”), owns and operates www.krescenthealthcare.com and a mobile application under the brand name Krescent Healthcare (collectively referred to as the “Platform”) where users can place orders to purchase the Products and/or Services offered by us listed/available on the Platform (“User” or “Users” or “you”).

This cancellation and refund policy (“Policy”), together with the Terms and Conditions [accessible at Krescent healthcare] sets out Krescent healthcare procedures and policies in accepting: (a) Cancellation and (b) Refund thereof. Any cancellation of Products or Services by you is subject to the terms and conditions set out under this Policy.

Cancellation Policy

  • Lab/Diagnostics Tests

A Lab/Diagnostics Test can be cancelled until the status of the Lab/Diagnostic Test turns to “sample collected” on the Platform. Once the sample is collected, the Test cannot be cancelled and no refund will be provided to the User.

A Lab/Diagnostics Test can also be refused when empanelled phlebotomist arrives at the pickup location provided by the User. In such cases refund will be initiated as per the refund policy

  • Medicines and OTC

Order cannot be cancelled once the order is accepted by our Pharmacy partner. Please reach out to our 24/7 customer support krescenthealthcare@gmail.com(+91 9963075733) for any further

Refund Policy

  • Lab/Diagnostics Tests

Wallet and Cash on Delivery: 2 - 7 Working Days

NEFT: 2-7 Working Days

Online refund: 7-10 business days subject to the bank turnaround time and RBI Guidelines.

Other Wallets: 2 -7 Working Days

  • Medicines and OTC

If the order is cancelled or partially delivered, the amount will be restored back within 5-7 working days to the source account.

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